Terms and Conditions
PRIVACY POLICY
Cork Pty Ltd is committed to providing you with the highest level of customer service, this includes protecting your privacy. Personal information held by Cork Pty Ltd may include your name, date of birth, postal and delivery address, phone and fax numbers, email address, credit card and cheque details. The information you have given us will be used to inform you of future offers and for delivery purpose for all possible orders. When mailing offers we provide your name and postal details to our mailing house. For delivery purposes we provide your name, delivery address, pohne number and special delivery instructions to our delivery agent. We do not sell or rent our member list or any part of it to any other parties. Cork Pty Ltd will happily giv eyou access to your personal records & should you not wish to receive further wine offers please contact our office on 1800 800 847.
If you choose to register on our website or order any of our products, you consent to us holding and using the information for the purpose of processing your order and to notify you of its delivery status. We also may contact you with future offers and services. We take your privacy very seriously.
GUARANTEE Quality Guaranteed or your money back... Our promise to you is that if you're not happy with any wine or it doesn't meed your expectation of value then tell us. We will pick up the remainder and refund or replace it with another wine. If you receive a wine from us and it is in any way faulty (although rare,it does sometimes happen), on notification we will either refund your money, offer a suitable replacement or credit your account for future purchases. Breakages If any bottles are broken in transit please notify us as soon as possible to arrange refund or replacement. You may choose either to return the whole case for full replacement or just the affected bottles. Substitution Although very rare, occasionally due to unforeseen circumstances we may run out of a particular wine or vintage. If this happens we will substitute this wine for one of equal if not better quality and value, guaranteed. Lost Wine If your wine goes missing in transit, after investigation through Australia Post we will send you a replacement case free of charge providing you let us know within 30 days. The replacement case must be signed for on delivery or delivered to an alternative address. RETURNS POLICY Every wine we sell is covered by our 100% quality guarantee. If you receive a wine from us and it is in any way faulty (it does sometimes happen), on notification we will either refund your money, offer a suitable replacement or credit your account for future purchases. If any bottles are broken in transit and we have not already been notified by Australia Post please contact us as soon as possible to arrange refund or replacement.
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Liquor Licensing Act 1997. It is an offence to sell or supply liquor to a person under the age of 18 years, or to obtain liquor on behalf of a person under the age of 18 years.
This web site is operated by Cork Pty Ltd. ABN 84 096 710 093. Licence Number: 51400279.